Privacy Policy

1. General

This privacy policy explains website visitors as well as customers of our user-feedback collection service about our handling of their data. We value your privacy and handle your personal information in a responsible and confidential way. Any processing of your personal information happens in compliance with the GDPR (General Data Protection Regulation) as well as local information privacy laws such as the Austrian data protection act (DSG).

2. What information do we collect?

When you want to use our service you have register an account providing your email adress and a password. When using our service we will store your contractual data (including payment details) until you delete your account. We also store voluntarily provided data for the time our service is used, unless you delete that data before. All data can be managed and changed in the protected account management area when logged in. (Legal based on Art. 6 (1) b GDPR)

3. How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register an account
  • Contact us through email or any contact form on our website

4. How will we use your data?

We collect your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers and information we think you might like and help getting the most out of Survey Lens.

5. How do we store your data?

We securely store your data at [enter the location and describe security precautions taken]. After you have deleted your account we only store data if legally necessary (e.g. because of limitation or retention periods or warranty). We aim to eliminate information that identifies you directly and only use the information to gather collective insights about the use of our services and not to specifically analyze personal details.

6. Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Survey Lens for copies of your personal data.
  • The right to rectification – You have the right to request that Survey Lens corrects any information you believe is inaccurate. You also have the right to request Survey Lens to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Survey Lens erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Survey Lens transfers the data that we have collected in a structured, commonly used and machine-readable format directly to you under certain conditions.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: office (at) surveylens.io

7. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

Survey Lens uses cookies in a range of ways to improve your experience on our website, including: Keeping you signed in

There are a number of different types of cookies, however, our website uses: Functionality – Survey Lens uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

8. Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website and the Survey Lens service, so if you click on a link to another website, you should read their privacy policy.

9. How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: office@surveylens.io